Description

Specifications:
Insert Dimensions: 23.6″W x 8.5″D x 20″H
Weight: 18 lbs.
Remote Control: Included
BTU’s: 5200

Features:

5200 BTUs, 23″ 3D Infrared Quartz Electric Fireplace Insert with Safer Plug™ and Safer Sensor™. Patent pending 3D flame effect technology offers a layered flame effect to create a realistic fire with five adjustable brightness and speed settings.

The infrared quartz heat helps to maintain the natural humidity in the air, resulting in moist, comfortable heat without drying out the room’s air. Providing supplemental zone heating for a large room and showcasing stunning flame effects, this electric fireplace is sure to create a welcoming environment. Patent pending 3D flame effect technology offers a layered flame effect to create a truly realistic fire experience. The customizable 3D flame effect technology offers 125 selectable effect options to create your ideal fire, displayed on a realistic log set and ember bed. Five flame speed settings allow you to adjust from a fast roaring fire down to a gentle flickering flame, while five adjustable brightness settings allow you to select the perfect fire display for any occasion.

Use this fireplace worry-free as it is equipped with patent pending Safer Plug™ and Safer Sensor™ fire prevention technology. Safer Plug™ continuously monitors the temperature of the plug, and will turn off automatically if overheating occurs. Safer Sensor™ fire prevention technology alerts you when the heater is obstructed and will automatically shut off to prevent damage. This insert powers the LED lights on compatible TV stands and mantels.

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Shipping Policy

At Zeelivo, we are committed to shipping your electric home appliances safely and efficiently throughout the United States. This Shipping Policy outlines how orders are processed, delivery timeframes, shipping limitations, and what you can expect after placing an order.

Shipping Locations

We ship to all 50 U.S. states
International shipping is not available at this time
We do not ship to U.S. territories (including Puerto Rico), APO/FPO military addresses, or P.O. boxes

Shipping Fees

Free standard shipping is offered on all orders within the continental United States
Orders shipped to Alaska or Hawaii may incur an additional shipping fee, which will be calculated at checkout

Shipping Methods and Delivery Timeframes

We work with trusted carriers such as FedEx, UPS, and regional freight partners to ensure reliable delivery.

Orders are usually processed within 1–2 business days
Transit time typically ranges from 3–5 business days, depending on location
Most orders arrive within 4–7 business days from the purchase date, excluding weekends and federal holidays
For custom or special items, fulfillment will not exceed 14 business days, in line with platform requirements

Order Tracking

After your order has shipped, you will receive an email containing:

Your tracking number
A direct tracking link
An estimated delivery date

You may also track your order through our Order Status page on zeelivo.com.

Delivery Information

A signature may be required for high-value or freight deliveries
Large items, such as electric fireplaces or appliance kits, may be shipped via freight carrier with scheduled delivery windows
If delivery is missed, the carrier may attempt delivery up to three times or request pickup from a local depot

Shipping Issues

Lost Packages

If tracking information does not update for 5 or more business days, or if your order is marked as delivered but not received, please contact us at support@zeelivo.com. We will investigate and arrange a replacement if necessary at no additional cost.

Damaged Items

If your order arrives damaged:

Refuse delivery if damage is visible and notify us immediately
If damage is discovered after delivery, contact us within 48 hours and provide photos

After review, we will issue a replacement or refund as appropriate.

Missing or Incorrect Items

If an item is missing or incorrect, please notify us within 7 days of delivery, and we will resolve the issue as quickly as possible.

Order Modifications and Cancellations

Order changes must be requested before shipment
Orders may be canceled for a full refund if they have not yet shipped
Orders that have already shipped may be returned according to our Return and Refund Policy

Delivery Delays

Occasional delays may occur due to weather conditions, carrier delays, or increased holiday volume. If your shipment is affected, we will provide updates as soon as information becomes available.

Sustainable Shipping Practices

Zeelivo is committed to responsible shipping practices. We use eco-conscious packaging where possible and partner with carriers that work to reduce environmental impact. Your order will be securely packaged while minimizing unnecessary waste.

Customer Support

If you have questions regarding shipping or delivery, please contact us:

ZEELIVO LLC
Email: support@zeelivo.com
Phone: +1 (505) 523-5913
Address: 6753 Camino Carlita, Santa Fe, NM 87507
Business Hours: Monday to Friday, 8:00 AM – 5:00 PM

Policy Updates

This Shipping Policy may be updated periodically to reflect changes in carriers or fulfillment processes. The latest version will always be available on this page. Updates will not affect orders already placed.

For more information, please review the following pages:

Return and Refund Policy

At Zeelivo, customer satisfaction matters to us. If you are not fully satisfied with your purchase, we aim to make the return and refund process simple and transparent. This policy applies to all purchases made through Zeelivo.com and respects your consumer rights, including the right of withdrawal.

1. General Information

This Return and Refund Policy forms part of our Terms & Conditions and should be reviewed together with our Privacy Policy and Shipping Policy. By placing an order on Zeelivo.com, you agree to the terms outlined below.

2. Eligibility for Returns

2.1 Return Period

Eligible products may be returned within 30 days of delivery. This period meets and exceeds the minimum 14-day return requirement mandated by law. Returns requested after 30 days cannot be accepted.

2.2 Right of Withdrawal

Customers have the right to cancel their purchase within 14 days of receiving the order, without providing a reason.

To exercise this right, you may contact us by:

Email: support@zeelivo.com
Phone: +1 (505) 523-5913
Or via our Contact Us page

2.3 Return Requirements

To be eligible for a refund, returned items must:

Be in the same condition as received
Be unused and in original packaging
Show no signs of damage, stains, or excessive wear
Include all manuals, accessories, and bundled items

2.4 Non-Returnable Items

The following items are not eligible for return:

Customized or personalized products

If you are unsure whether your item qualifies, please contact our support team for confirmation.

3. How to Return an Item

3.1 Initiating a Return

To start a return request, please:

Email support@zeelivo.com, or
Call +1 (505) 523-5913

Include your order number, contact information, and reason for the return.

3.2 Return Address

All approved returns should be sent to:

ZEELIVO LLC
6753 Camino Carlita
Santa Fe, NM 87507
USA

3.3 Packaging Instructions

Please package the item securely, preferably using the original packaging, and include all components, manuals, and accessories.

3.4 Return Shipping Costs

If the return is due to our error (damaged, defective, or incorrect item), we will provide a prepaid return label
For all other returns, the customer is responsible for return shipping costs
We recommend using a trackable and insured shipping method

4. Refund Details

4.1 Refund Method

Refunds are issued to the original payment method used at checkout. Store credit is not offered.

4.2 Refund Processing Time

Once the returned item is received and inspected, refunds are processed within 3–5 business days. Additional time may be required by your bank or payment provider.

4.3 Full Refunds

A full refund (including applicable taxes and shipping fees) will be issued if:

The return is made within 30 days
The item is unused and in original condition
All policy requirements are met

4.4 Partial Refunds

Partial refunds may apply if:

The item shows signs of use or damage
Parts, accessories, or packaging are missing

5. Exchanges

Yes, we accept direct exchanges.

6. Damaged or Defective Items

6.1 Shipping Damage

If your item arrives damaged, please notify us within 48 hours of delivery. We will arrange a replacement or issue a full refund at no additional cost.

6.2 Product Defects

If an item has a manufacturing defect, contact us within the 30-day return window. A prepaid return label will be provided, and you may choose between a replacement or a full refund.

7. Refund Delays

If your refund has not been received within the expected timeframe:

Check with your bank or payment provider
Review your payment method account
If needed, contact support@zeelivo.com for assistance

8. Gift Purchases

If an item was purchased as a gift, refunds are issued to the original purchaser’s payment method. Store credit is not provided for gift returns.

9. Special Return Situations

9.1 Bulk Orders

Orders containing five (5) or more units of the same item may require special return instructions. Please contact us before initiating a return.

9.2 Customized Products

Personalized or custom-made items cannot be returned unless they arrive damaged or defective.

9.3 Promotional Bundles

Items sold as part of a bundle or promotion may be subject to different return conditions. Please review the promotion terms or contact support for clarification.

10. Restocking Fees

We do not charge restocking fees for eligible returns made within the 30-day return period.

11. Contact Information

If you need assistance with a return or have questions about this policy, please contact us: