- Express delivery and free returns within 30 days
Frequently Asked Questions (FAQ)
Welcome to the Zeelivo FAQ section. Here you’ll find answers to the most common questions about our electric home appliances, orders, shipping, and policies. If you need further assistance, our support team is always ready to help.
What products does Zeelivo offer?
Zeelivo specializes in electric home appliances designed for everyday convenience and comfort. Our current product range includes blenders, stand mixers, toasters, and electric fireplaces. We are actively working on expanding our collection and will be adding more home and kitchen appliances in the near future.
How do I place an order on Zeelivo.com?
Placing an order is simple and secure:
- Browse our product catalog
- Select the item you want
- Click Add to Cart
- Proceed to Checkout
- Enter your shipping and payment details
- Confirm your order
Once your order is placed, you will receive a confirmation email with your order details.
What payment methods do you accept?
We accept major credit and debit cards through Stripe. All transactions are encrypted and processed safely to protect your information. For more details, please review our payment-related policies on the website.
Do you offer international shipping?
At this time, Zeelivo ships only within the United States. Shipping timelines, costs, and other details can be found on our [Shipping Policy] page.
How can I track my order?
After your order has been shipped, you will receive an email containing your tracking number. You can use this number to monitor your shipment through the carrier’s website. Additional shipping details are available in our [Shipping Policy].
What is your return and refund policy?
If you are not satisfied with your purchase, eligible items may be returned within 30 days of delivery, subject to our return conditions. Please review our full [Refund Policy] for eligibility requirements and return instructions.
What should I do if my item arrives damaged or defective?
If your appliance arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery. Our team will assist you with a replacement or refund according to our [Refund Policy].
How long does delivery take?
Orders are usually processed within 1–2 business days. Standard delivery typically takes 5–7 business days, depending on your location. Tracking details will be sent once your order ships.
Can I cancel or change my order after placing it?
If you need to cancel or modify your order, please contact us as soon as possible at support@zeelivo.com. Once an order has been processed or shipped, changes may not be possible.
Do you charge sales tax?
Yes, applicable sales tax is calculated at checkout based on your shipping address and local tax regulations.
Do you offer gift cards?
Currently, we do not offer gift cards. However, we plan to introduce gift card options in the future—stay tuned for updates.
How can I contact Zeelivo customer support?
Our support team is available to help with product questions, orders, and general inquiries.
ZEELIVO LLC
Email: support@zeelivo.com
Phone: +1 (505) 523-5913
Address: 6753 Camino Carlita, Santa Fe, NM 87507
Business Hours: Monday to Friday, 8:00 AM – 5:00 PM
Helpful Links
Thank you for choosing Zeelivo. We’re committed to providing reliable electric appliances and excellent customer support—now and as we continue to grow.