- Express delivery and free returns within 30 days
At Zeelivo, customer satisfaction matters to us. If you are not fully satisfied with your purchase, we aim to make the return and refund process simple and transparent. This policy applies to all purchases made through Zeelivo.com and respects your consumer rights, including the right of withdrawal.
1. General Information
This Return and Refund Policy forms part of our Terms & Conditions and should be reviewed together with our Privacy Policy and Shipping Policy. By placing an order on Zeelivo.com, you agree to the terms outlined below.
2. Eligibility for Returns
2.1 Return Period
Eligible products may be returned within 30 days of delivery. This period meets and exceeds the minimum 14-day return requirement mandated by law. Returns requested after 30 days cannot be accepted.
2.2 Right of Withdrawal
Customers have the right to cancel their purchase within 14 days of receiving the order, without providing a reason.
To exercise this right, you may contact us by:
- Email: support@zeelivo.com
- Phone: +1 (505) 523-5913
- Or via our Contact Us page
2.3 Return Requirements
To be eligible for a refund, returned items must:
- Be in the same condition as received
- Be unused and in original packaging
- Show no signs of damage, stains, or excessive wear
- Include all manuals, accessories, and bundled items
2.4 Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products
If you are unsure whether your item qualifies, please contact our support team for confirmation.
3. How to Return an Item
3.1 Initiating a Return
To start a return request, please:
- Email support@zeelivo.com, or
- Call +1 (505) 523-5913
Include your order number, contact information, and reason for the return.
3.2 Return Address
All approved returns should be sent to:
ZEELIVO LLC
6753 Camino Carlita
Santa Fe, NM 87507
USA
3.3 Packaging Instructions
Please package the item securely, preferably using the original packaging, and include all components, manuals, and accessories.
3.4 Return Shipping Costs
- If the return is due to our error (damaged, defective, or incorrect item), we will provide a prepaid return label
- For all other returns, the customer is responsible for return shipping costs
- We recommend using a trackable and insured shipping method
4. Refund Details
4.1 Refund Method
Refunds are issued to the original payment method used at checkout. Store credit is not offered.
4.2 Refund Processing Time
Once the returned item is received and inspected, refunds are processed within 3–5 business days. Additional time may be required by your bank or payment provider.
4.3 Full Refunds
A full refund (including applicable taxes and shipping fees) will be issued if:
- The return is made within 30 days
- The item is unused and in original condition
- All policy requirements are met
4.4 Partial Refunds
Partial refunds may apply if:
- The item shows signs of use or damage
- Parts, accessories, or packaging are missing
5. Exchanges
Yes, we accept direct exchanges.
6. Damaged or Defective Items
6.1 Shipping Damage
If your item arrives damaged, please notify us within 48 hours of delivery. We will arrange a replacement or issue a full refund at no additional cost.
6.2 Product Defects
If an item has a manufacturing defect, contact us within the 30-day return window. A prepaid return label will be provided, and you may choose between a replacement or a full refund.
7. Refund Delays
If your refund has not been received within the expected timeframe:
- Check with your bank or payment provider
- Review your payment method account
- If needed, contact support@zeelivo.com for assistance
8. Gift Purchases
If an item was purchased as a gift, refunds are issued to the original purchaser’s payment method. Store credit is not provided for gift returns.
9. Special Return Situations
9.1 Bulk Orders
Orders containing five (5) or more units of the same item may require special return instructions. Please contact us before initiating a return.
9.2 Customized Products
Personalized or custom-made items cannot be returned unless they arrive damaged or defective.
9.3 Promotional Bundles
Items sold as part of a bundle or promotion may be subject to different return conditions. Please review the promotion terms or contact support for clarification.
10. Restocking Fees
We do not charge restocking fees for eligible returns made within the 30-day return period.
11. Contact Information
If you need assistance with a return or have questions about this policy, please contact us:
ZEELIVO LLC
Email: support@zeelivo.com
Phone: +1 (505) 523-5913
Address: 6753 Camino Carlita, Santa Fe, NM 87507
Business Hours: Monday to Friday, 8:00 AM – 5:00 PM
You may also reach us through our Contact Us page.
12. Policy Updates
We may update this Return and Refund Policy from time to time. Any changes will be posted on this page with the latest revision date and will not affect returns already in progress.
Last Updated: Jan 2, 2026